Blog

Customer Service

Real time text to speech for an automated high-performance Contact Centre to free up advisers

Group_55EqServClient

Cas d'usage

CCaaS, your customer showcase

Automated responses to customers

Personalised answers

Contact center
Man on the phone
Personnalisation

Automate your customer relations

Waiting time, the relevance of the response and the quality of the voice are the three points that generate satisfaction, disappointment or even annoyance among customers. It is therefore essential to right-size your contact centre so that you can pick up the phone quickly, but also to provide a relevant automated response with a voice that is adapted to the use case and to your brand image. Voxygen provides you with the advice and the voice for this essential choice.

Improve pick-up rate

Use text-to-speech on your Call Centre to generate automated voice responses to frequently asked customer questions, freeing up time for customer service agents for more complex, high added-value tasks. You'll avoid putting your customers on hold by providing them with an immediate first-level response, thereby improving customer satisfaction and the pick-up rate.

Customise the customer experience

With an IVR or a natural language voicebot equipped with a high-performance, tailored digital voice, you can provide personalised voice responses. The system will retrieve the necessary information from your customer information system to provide a tailored response in real time, thereby improving the customer experience. By opting for an intelligent virtual assistant, you can boost the performance of your customer service and reduce the number of calls that need to be answered by an agent.

Voxygen’s advantages

Expert advice on the right choice of voices

Nuage_rose-Feb-29-2024-05-06-46-3690-PM

Expertise and advice

Voxygen is your voice partner. Choosing the right voice for a specific use case, whether it's a catalogue voice or a personalised voice, is essential for an optimal user experience. That's why our expertise in text-to-speech and our in-depth knowledge of our voices are at your service. Our project managers, voice experts and technical experts will support and advise you at every stage of the project.

Nuage_violet-Feb-29-2024-03-51-12-3433-PM

Advanced customisation

The voice identity of a large company is essential to customer loyalty, which is why we offer the creation of a personalised digital voice that reflects your brand identity. From the choice of voice and its expressiveness to the creation of lexicons, we adapt our solutions to ensure a top-of-the-range voice experience that faithfully reflects your values and helps achieve your objectives.

Nuage_bleu-Feb-29-2024-03-52-23-5042-PM

Easy integration

We make integrating our solutions as easy as possible. With standardised APIs and user-friendly interfaces, our technology integrates easily with your existing platforms and applications. You can deploy text-to-speech in your system quickly and efficiently, adding a new dimension to your customer communications and interactions.

The French railway company

Read success story

« The Voxygen Studio interface is practical and easy to use. It fully meets my needs in terms of customisation and flexibility for creating my messages. »

Capture d’écran 2023-11-17 à 14.54.35

Jean Philippe CHANTECAILLE

Audio Announcements Project Manager

Brand Identity and Design

Combining digital and natural voice

Read success story

"We successfully entrusted Voxygen with the creation of the digital voice of our regular speaker, for automated use."

Elsa Sibileau-Verdon

Marketing & Communication

Brand and Media

Our solutions

Solutions tailored to your needs

Cloud

Server

Studio

Customised voice

Using speech synthesis in SaaS mode

By accessing Voxygen's TTS in SaaS mode, no need for integration. Simply make your customer applications speak, by sending your requests via our API, for fluid voice communications in real time.

Read more
Cloud

Host your text-to-speech solution

Deploy your text-to-speech solution on site for autonomous, automated interaction management and total control over data confidentiality. Voxygen Server provides MRCP and HTTPS interfaces to cover your various use cases (telephony, web, etc.). Our solution is easy to integrate and highly scalable to adapt to the volume of your projects.

Read more
Lock

A user interface for creating audio messages

Give free rein to your creativity by producing voice content tailored to your use cases. Our rich, user-friendly interface gives you total control over your audio messages: you can adapt pronunciation, voice characteristics, speed and intonation of the message as you wish.

Read more
Personnalisation

Customised voice

Give yourself a unique synthesised voice that reflects your values and can be deployed on all your voice services. Voxygen will support you throughout the voice creation project, from defining your requirements to choosing the voice talent and fine-tuning the voice to suit your various use cases.

Read more
sound wave

Convert text into speech instantly!

Discover our cutting-edge TTS solution, perfectly tailored to your needs and easy to integrate

Reliable

Customisable

Scalable

Man on the phone